I’m Morgan Westcott, a university instructor who lives, breathes, and teaches tourism. That’s right, I’m a full-time “tourism nerd”. Thanks for watching where this journey goes.
Morgan Westcott is a tourism instructor and self-professed “full-time tourism nerd” who lives in Vancouver, BC.
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My recent trip to Europe yielded many new perspectives. One of the biggest things I learned was around the notion of “service” and my expectations as a Canadian guest/customer. Customer and visitor experiences are complex, but most agree that the journey starts with expectations. Coming up to my trip to France, Germany, and the UK, many…