Hi, I’m Morgan Westcott, a university instructor who lives, breathes, and teaches tourism. That’s right, I’m a full-time “tourism nerd”. Thanks for watching where this journey goes.
Morgan Westcott is a tourism instructor and self-professed “full-time tourism nerd” who lives in Vancouver, BC.
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Last week I wrote about the SuperHost program and how it taps into fundamental customer service tools to help businesses improve their NPS scores. But there’s another fundamental component covered by SuperHost: appreciating the emotional experiences customers go through. I was reminded of this “emotional component” a few days ago. Some students asked if they…