I’m Morgan Westcott, a university instructor who lives, breathes, and teaches tourism. That’s right, I’m a full-time “tourism nerd”. Thanks for watching where this journey goes.
Morgan Westcott is a tourism instructor and self-professed “full-time tourism nerd” who lives in Vancouver, BC.
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If you made it through my mammoth post about rail travel and service recovery in Germany, this should be a fairly light read. As I mentioned earlier, service starts with the customer’s expectations. On my flight from Frankfurt to London my expectations were incredibly low – I had booked a ticket with a fairly famous…